Korean phrases / Everyday Korean
이거 불량인데요 / 받았는데 망가져 있어요
i-geo bul-ryang-in-de-yo / bat-an-neun-de mang-ga-jyeo it-seo-yo
“This is defective / It arrived broken”
🏷️ Any casual settingTextbook vs Real
Textbook이 제품에 결함이 있습니다i je-pum-e gyeol-ham-i it-seum-ni-da
Real이거 불량인데요 / 받았는데 망가져 있어요i-geo bul-ryang-in-de-yo / bat-an-neun-de mang-ga-jyeo it-seo-yo
Why Koreans say it this way
불량 (defective) is the one word for returning damaged goods. ~는데요 softens the complaint (remember from earlier cards?). Take photos first — Korean customer service always asks for 사진 증거 (photo evidence).
Situation: complaints